Frequently Asked Questions
Everything you need to know about your Thirty Seconds To Mars gear.
When will my order ship?
Standard orders typically process within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your package's journey.
Do you offer international shipping?
Yes, we ship our official apparel and accessories worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival in your country.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare dimensions for the perfect fit.
Are these products official band merchandise?
Absolutely. This is the official Thirty Seconds To Mars store. All designs are authentic and approved by the band and their management.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.